- How do I exchange items?

We know how disappointing it is when something turns up and it's not quite right; so we try to make exchanges as easy as possible. To make sure your item does not sell out, call us on 00965 97744513 to place your new order and we will process this order straight away. We take payment for the revised order, but refund your card as soon as we receive your original item back.

For any exchange, we will honor whatever price you originally purchased the item for so, if your item is at a lower price than originally purchased, we'll email you an online E-Voucher for the difference in value.

Alternatively, you can contact us by WhatsApp with details of the new item you wish to receive. We will dispatch this out to you as soon as possible.

 - What if I have received a faulty item?

This isn't what we like to hear at all; we're really sorry. Please call us on 00965 97744513 and we shall resolve this as soon as possible.

- What if I have received an incorrect item in my order?

We can't bear making mistakes, but very occasionally it might happen. Please call us on 00965 97744513 and we'll work with you to resolve this as soon as possible.